With an objective of bringing Consumers, Companies, Regulators and DoCA on one platform for Consumer Awareness and possible grievance redressals, on the spot registration of grievances. The Department of Consumer Affairs is organising Consumer Mela 2016 tomorrow i.e 20th October, 2016 at Central Park, Connaught Place, New Delhi.
The partners in the Mela would be Industry bodies like ASSOCHAM, CII, DICCI, FICCI and PHD Chambers while regulators like FSSAI, TRAI, BEE would also participate.
The Consumer Counseling Mechanism of Department of Consumer Affairs popularly known as National Consumer Helpline (NCH) will be in the mela to educate consumers about their rights and responsibilities, the procedure for seeking Grievance Redressal, assisting them in registering Grievances, etc. It would also register on the spot Grievances, if any.
As the Department of Consumer Affairs is observing Swachhta Pakhwada from 16th to 31st Oct, 2016, this opportunity would also be utilized to educate consumers about their responsibilities to keep their surroundings clean. Nukkad Nataks on consumer awareness and Swachhta and Poster making competition by School children would be organized during the event.
Companies like Tata Motors, Reliance Communications, Amway, Amazon, SBI, ICICI Bank, HDFC Bank, LIC, Hero Motors, Make My Trip, Geetanjali, ITC, Panasonic, etc. have confirmed their participation.
Keeping the festive season in view, when lots of purchasing are done, it is important that Consumers make informed choices, they do not fall prey to counterfeit products, unfair trade practices etc. Shri Ram Vilas Paswan, Union Minister for Consumer Affairs, Food and Public Distribution would be launching Consumer Awareness Week from 20th October 2016 to 27th October 2016 , to be observed throughout the country.