PIB News Update: CBECMITRA, a pan-India helpdesk, a national toll-free number and “GST Seva Kendras” have been established to resolve taxpayer grievances relating to Goods & Service Tax (GST).
This was stated by Shri Anurag Singh Thakur, Union Minister of State for Finance & Corporate Affairs, in a written reply to a question in Lok Sabha today.
The Minister further stated that Goods and Services Tax Network (GSTN) has a helpdesk to redress taxpayer grievances regarding the GST portal, which can be accessed through telephonic calls or through Self-Help Grievance Redressal portal (GRP) https://selfservice.gstsystem.in.
Various retail institutions overcharging the customers and producing inflated bills were reported. The details of the complaints reported are as follows:
| S. No. | Nature of supply / Sector | Number of cases |
| 1. | FMCG (Fast Moving Consumer Goods) | 42 |
| 2. | Restaurant Services | 14 |
| 3. | Sanitary Wares | 2 |
| 4. | Entertainment Services / Press / Cinematography | 6 |