2nd Customer Experience Management for Airports Summit 2019

2nd Customer Experience Management for Airports , Summit 2019

2nd Customer Experience Management for Airports, Summit 2019. 28-31 Jan.2019, Singapore .

Customer Experience Management has been crucial for Airports in today’s hyper competitive and hyper connected global marketplace. A customer’s current airport experience involves uncomfortable crowding lengthy queues, repetitive and redundant processes, misdirected baggage and a lack of communication and personalization. This is often compounded by frequent aircraft delays and missed connections which not only add to the negative customer experience, but cost airports a huge sum annually.

There are numerous areas of opportunity for improvement in the day-of-travel and airport journey today, tomorrow and in the future. Plus the fact that customers (passengers/airlines/or just those visiting) are getting more and more demanding in the level of customer experience they expect, airports globally are placing greater emphasis on ensuring the experience is great and consistent throughout any customer’s journey/lifecycle to, within and away from the airport.

Following the previously successful event series, the 2nd Customer Experience Management for Airports Summit taking place between 28-31 January in Singapore returns bigger and will make Asia’s premier networking and learning platform for Airport Operators & Aviation Authorities to discuss and share insightful experiences on enhancing & transforming customer/passenger experience to the next level of excellence.

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