Shri Vivek Banzal ITS (1987) presently Director (Consumer Fixed Access), Bharat Sanchar Nigam Limited (BSNL), has been selected to the post of post of Chairman & Managing Director- ITI Limited recommended by Public Enterprises Selection Board ( PESB).
Shri Banzal is Bachelor of Engineering in Electronics, Master of Engineering in Computer Science and MBA. He has more than 34 years’ experience of handling Computer and Telecom Network. He started his career as customer service and solution engineer in computer industry in 1986. After joining Department of Telecom , he executed first digital satellite ground station project for telecom in India.
His quest for innovation and process re-engineering was tested when competition begun in Telecom Sector in India at Indore in fixed line segment in 1997. He is known for successful implementation of innovative ideas, during his stint in fixed line segment, with start of wire-line broadband in India. Subsequently he worked in customer mobility for 13 years with same flavour in planning, engineering, rollout, network upgrade, O&M, marketing and retail chain management. He had planned and implemented, number of innovations in various customer centric activities in Mobile Network in Gujarat. Many of them were replicated in other states later on.
As Director (CFA), BSNL, he is responsible for formulating and implementing policies for Fixed Line and Broadband network in BSNL. He has made the ambitious BHARAT FIBRE [FTTH] brand , with end to end IT enabled process and partnership management into a popular PAN India success. Bharat Air Fibre for remote and rural areas is another product , which is gaining strength every passing day . Customer service and interaction on paperless digital platform is one area , where he transformed BSNL fixed line segment . Under his portfolio , Smart City implementation and New innovative Business products and solutions are two key areas , where BSNL is serving the nation. Better QoS and prompt customer services are his key priority areas.
Indian Bureaucracy Dot Com wishes Shri Vivek Banzal ITS the very best.