Shri Bandaru Dattatraya, Union Minister of State (Independent Charge) for Labour & Employment yesterday Unveiled “ Nidhi Aapke Nikat”, a public outreach program of EPFO at Delhi (South)Regional Office, Dwarka.
Speaking on the occasion, Shri Dattatraya said that in tune with the PM’s vision and mission of Shramev Jayate, it had been the endeavor of the government to provide world class services to the nation’s workforce. Stressing the need to work on ‘Make in India’, ‘Digital India’ and ‘Skill India’ programmes, he said measures to ensure transparency and accountability were imperative to usher in a corruption free India. Referring to customer friendly initiatives taken by EPFO, he hoped that EPFO would become the number one social security organization in the world. He said ‘Nidhi Aapke Nika’t programme would increase stakeholders participation, not only by addressing their grievances but also inviting their suggestions and views.
Shri Shankar Aggarwal, Secretary, Labour & Employment, said that the focus in the coming time shall be on ways and means to reach the EPF member and employer through e-mode. He said that the ultimate objective should be to provide all public services to the citizen on 24X7 basis harnessing the latest IT tools.
Shri K.K. Jalan, CPFC said that Nidhi Aapke Nikat besides being an outreach programme was also an occasion to introspect within the organization and invited members and employers to contribute to the better functioning of the organization.
The grievance redressal in EPFO occupies a centre stage in the organization’s activities. In addition to prompt action on complaints, an online facility namely EPFiGMS (Employees’ Provident Fund internet Grievance Monitoring System) has also been made available on EPFO website.
Introduction of customer friendly initiatives and intense monitoring of disposal of grievances, pendency of grievances has witnessed a sharp decline at both, Head Office level and field office level. At the end of FY 2014-15, only around 2000 grievances were left pending in all the 120 offices of EPFO put together
Recognizing the changed ground realities, EPFO has introduced Nidhi Aapke Nikat as a public outreach programme to reach out to all its stakeholders including employers. The programme will be presided over by the Officer-incharge in every office of EPFO.
Moving away from a pure grievance redressal centered approach, Nidhi Aapke Nikat would encourage a more participatory and broad based involvement of all concerned. This would serve as a platform for both employers and employees to not only air their grievances but also to put forth their constructive suggestions. Also, Nidhi Aapke Nikat would be an occasion to sensitize all the stakeholders about the multitude of new initiatives and programme launched by EPFO in their interest. Separate and specific time slots are allotted to different stakeholders like subscribers, employers and exempted establishments so that exclusive attention can be bestowed. Trade unions and employers associations are approached prior to the programme for eliciting details of any particular issue or problem which demands immediate attention so that the same can be successfully resolved during the programme.