The Department of Administrative Reforms and Public Grievances (DARPG) will host a National Workshop on “Effective Redressal of Public Grievances” on 18th November 2024 at Vigyan Bhawan, New Delhi. This workshop is a significant step toward advancing the vision of Prime Minister Narendra Modi for responsive and efficient governance. The event aims to enhance the public grievance redressal mechanism by fostering innovation, sharing best practices, and implementing citizen-centric solutions.
Dr. Jitendra Singh, Minister of State for Personnel, Public Grievances, and Pensions (Independent Charge), will deliver the keynote address and unveil key initiatives, including the Grievance Redressal Assessment and Index (GRAI) 2023, a tool to evaluate grievance redressal performance across ministries and departments, and the CPGRAMS Mobile App 2.0, a revamped platform to streamline lodging and tracking grievances.
The workshop will feature five sessions and 22 presentations by senior officials from central and state governments, focusing on innovative solutions such as the application of artificial intelligence (AI) and data analytics in the NextGen CPGRAMS for intelligent grievance management. Knowledge partners like BHASHINI and IIT Kanpur will showcase their contributions to enhancing grievance mechanisms, while ministries like Railways, CBDT, RBI, and SEBI, along with state bodies from Kerala, Andhra Pradesh, Uttar Pradesh, and Haryana, will share their effective strategies and best practices.
The event will also feature a plenary session attended by Shri V. Srinivas, Secretary, DARPG, and Smt. Vandana Gurnani, Secretary Coordination. This gathering underscores the government’s commitment to improving grievance redressal systems, leveraging technology, and fostering collaboration to ensure that citizen experiences with public services are efficient and transparent.