Ministries/Departments of the Government sanction pension/family pension as per Central Civil Services (Pension) Rules, 1972 and send pension papers through Pay and Accounts Office and Central Pension Accounting Office to the pension disbursing agency, which is generally a public sector bank.
This department monitors grievances of retiring employees/pensioners through Centralised Pension Grievance Redress and Monitoring System (CPENGRAMS). The department rigorously monitors the grievances registered under CPENGRAMS. Various reports are generated and examined on the cases of delay/ pendency/non-payment. There is no grievance case, including that of lonely women, pending for over 10 years. There is no proposal under consideration for opening of Fast Track Unit of pension to resolve old and pending cases.