Department of Administrative Reforms & Public Grievances (DARPG) has released the eleventh edition of monthly report of National e-Governance Service Delivery Assessment (NeSDA) Way Forward for States/UTs, January and February 2024 which provides a detailed overview of status of e-service delivery across States/UTs.
The Report for January and February, 2024 has been released and is available at https://darpg.gov.in/sites/default/files/NeSDA_Jan_Feb_2024.pdf
The key highlights entailed in the report are as follows:
- 16,517 e-services are provided across States/UTs. Tamil Nadu provides maximum e-services (1128)
- Maximum e-services (5,288) lie in the sector – Local Governance & Utility Services
- 1,528 out of 2,016 mandatory e-services (56*36 States/UTs) are available, making saturation at 76%
- Madhya Pradesh, Punjab, Rajasthan, Tamil Nadu and Uttarakhand have achieved 100% saturation of 56 mandatory e-services
- Tamil Nadu, Jammu and Kashmir, Kerala, Assam and Odisha provide 100% of their services through their identified Single Unified Service Delivery Portal i.e., tnesevai (1128), e-UNNAT (1119), e-Sevanam (911), Sewa Setu (469) and Odisha One (404), respectively
- Overview of best practices of unified service delivery portals have been highlighted in the report for the states of Goa (Goa Online), Maharashtra (Aaple Sarkar), Chhattisgarh (e-District), Telangana (MeeSeva), A&N Islands (e-District) and Bihar (e-District)
- DARPG facilitated 2-days of meetings on February 19-20, 2024 between Senior Officials of Government of Manipur and Government of Jammu & Kashmir in strengthening the unified service delivery portal of Manipur
- 9 States/UTs have mapped their common e-services on NeSDA Way Forward Dashboard
Aligning with the contemporary digital government trends across the world and citizens’ need, three new additional assessment parameters have been included in NeSDA framework, namely, Open Government Data, e-Participation and Leveraging Emerging Technologies
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