Punjab National Bank, in order to extend a helping hand to the flood affected victims of Chennai, has ensured that their branches and ATMs which were stalled due to water logging were brought back to normalcy and work resumed immediately. Now all their 81 branches and 82 ATMs are fully operational. From 2.12.2015 to 7.12.2015, six days time after the floods, there are 58,029 flood affected customers serviced in our ATMs and Rs. 17.79 Cr was disbursed.
The Regional Back office which handles clearance of cheques for five states was fully operational, amidst the flood without any interruption. Areas which were inundated where Branches / ATMs were not accessible, PNB provided customer service uninterruptedly with Mobile ATM / POS machines. The POS machines were also deployed in public places like Main Railway stations, Hospital areas and water logged residential pockets etc. Ten POS machines were moving around the city evoked good response.
All the 81 branches of flood affected areas of Chennai Circle worked on Sunday (6.12.2015). Extended working hours were implemented during the entire week to ensure maximum help to public. 18 Business Correspondents (BCs) are working in the field and effecting cash transactions using laptops and Bio metric devices at customer’s doorstep. During the period from 01.12.2015 to 07.12.2015, an amount of Rs. 40.22 lacs has been disbursed.
The Bank has waived ATM charges for their customers who use other Bank ATMs so that public are able to withdraw cash from a much wider network of ATMs. Further intersol charges are also waived. Thus customers can visit any branch of PNB instead of their Base Branch and complete their transactions at no extra charges. These waiver of charges are applicable from 01.12.2015 to 15.12.2015.
A control room to handle the emergent requirements have been established. Bank’s customers requiring urgent services can contact Annu Singh (9840460159) Srinivasulu (8939464666) Nelson (9940628534)
PNB has also assured its customers to approve credit facilities under the schemes of Repairs and Renovation to damaged houses and overdraft facility against the existing housing loans to meet the urgent fund requirements to ensure replenishment of the loss due to flood.
As a part of CSR activity, Bank distributed the food packets, water bottles, dresses, Blankets and sanitary items to the flood affected people sheltered in Govt flood relief centre located at Corporation High School, Subbarayar Street, Aminjikarai. Bank assures to take care of the basic necessities of all sheltered in the above school. The Bank will be going to more areas to distribute items of necessity to affected poor people in Chennai in this week also
PNB endeavours to stand with the customers in difficult times.