National Workshop on Best Practices in Citizen Centric Governance

Dr. Jitendra Singh indianbureaucracy
Dr. Jitendra Singh indianbureaucracy

Valuable presentation were made on the day one of two-day National Workshop on Best Practices in Citizen Centric Governance. The workshop was inaugurated by the Union Minister of State (Independent Charge) Development of North-Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr. Jitendra Singh, earlier in the day here. We are guided by the “Antyodaya” philosophy of Pt. Deen Dayal Upadhyaya, wherein the ultimate yardstick of any welfare scheme depends on whether or not its benefits have reached the lowest of the lowest strata of society, he observed.Centric Governance-indianbureaucracy

Shri Devendra Chaudhry, Secretary, DARPG enlightened the gathering about the significance of the Workshop towards implementing the vision of H’nble PM by deliberation on the innovative efforts in Public Governance and replicating these practices using tools of e-Governance for brining efficiency and quality in public service. With the sustained efforts from this department 12 states have already committed for replication of 13 out of 17 PM awarded initiatives of 2015. Similarly, the National e-Governance awards are also being considered for replication of “Best –in-Class/Best-in-Fit” category.

Secretary also informed that the Department has taken initiative in the welfare of pensioners. Single window system for Pension Grievances has been created. He urged State governments to follow it. Jeevan Praman is another initiative in the welfare of Pensioners. Pension Portel is being developed where pensioners will be able to provide their Jivan Praman on line.

He also presented the Department’s action plan on PM Awards 2016, National e-Governance awards 2016, quick disposal of public grievances, dissemination of good governance practices and planning three Regional Conferences at Nagaland, Bhopal and Karnataka, implementation of e-Office across all Government of India ministries/departments and signing of MoUs with other countries for capacity building of senior and middle level officers.

The presentation in this 2 day workshop include initiatives in Citizen Centric Administration, Women Empowerment, Efficient Resource Utilisation and Capacity Building & e-Governance Tools in Citizen Centric Service Delivery to cover a wide range of Public Service Delivery Systems with a goal to empower the last citizen at the last mile.

On the day one, the presentations that were held included Self Attestation and Rationalization of Affidavits for reforming Public Service Delivery (Punjab); SAKALA – No More Delays – We deliver in Time (Karnataka); Madhya Pradesh Guarantee of Public Service Delivery Act; LADO (An Innovative Initiative for eradication of Child Marriages) (M.P.); Surguja Fulwari Initiative (Chhattisgarh); and a presentation by UNDP.

These Sessions of the presentations are being followed by Panel Discussions.

More than 300 delegates including senior officials of the Central and State governments besides, representatives from various institutions are participating in the event from all over the country.

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