Indian Railways starts collecting feedback via IVRS
In a big PSU news update; In a significant Railway News, Indian Railways PSU IRCTC has been entrusted with the task of collecting feedback with a view to improve passenger amenities in running trains and stations. As the best connect between railway administration and railway users, the job of collecting this significant feedback has been entrusted to its own PSU namely “Indian Railway Catering and Tourism Corporation (IRCTC)”.
The feedback is being collected by IRCTC through Interactive Voice Response System (IVRS) with the number +91-139. Under this system, travelling passengers are being contacted randomly on their mobile phones to gather their feedback about the facilities provided by the Railways in six areas, namely, 1) Cleanliness of station/platform/train, 2) Quality of catering, 3) Level of cooling of AC, 4) Quality of food, 5) Punctuality of train and 6) Quality of bedrolls.At present, an average 60-70 calls per day per train are being made and efforts are done to make approximately one lakh successful calls per day to passengers of mail / express trains.This feedback will help improve passenger amenities and also help fix accountability of service providers.IndianBureaucracy.com wishes this great initiative its very best !