The Ministry of Textiles has decided to establish a “Bunkar Mitra-Handloom Helpline Centre” where professional queries of weavers will be answered by the experts in the field. This helpline will function from 10.00 a.m to 6 p.m. and initially it will be provided in 7 languages viz., Hindi, English, and 5 other regional languages (Telugu, Tamil, Kannada Bengali & Assamese).
Currently 28 Weavers’ Service Centres (WSCs) are functioning across the country to provide technical assistance to handloom weavers in improving their skills. For seeking assistance, weavers have to personally visit the WSCs. As on date, there is no single point of contact where weavers can seek solutions for their technical issues/problems. The helpline aims to overcome these problems.
To set up this helpline, online bids were called by the Ministry by following due e-procurement process. M/s. MSD (I) P. Ltd., Bhopal has been selected as an agency for providing Handloom Helpline Centre and LOI was issued on 30.11.2016. The call centre will be operationalised within a month.