The Commercial Department within the Prayagraj Division has undertaken decisive measures to address instances of corruption and dereliction of duty, resulting in disciplinary action taken against a total of 154 employees. Among this group, punitive measures have been enforced against 143 individuals, with proceedings currently ongoing for the remaining 11 employees.
A cornerstone of the Prayagraj Division’s mission is its unwavering commitment to providing transparent and enhanced passenger amenities. To uphold this pledge, the division conducts extensive awareness campaigns, conducts surprise inspections led by officials, and organizes periodic checks to ensure compliance with established standards. Each complaint lodged by passengers is meticulously investigated, and rigorous action is taken against any staff members found to be in breach of regulations.
Under the leadership of Mr. Himanshu Shukla, the Senior Divisional Commercial Manager of Prayagraj (IRTS 2008), a series of inspection campaigns and prompt resolution of complaints have resulted in
disciplinary actions being taken against 154 employees over the fiscal year 2023-24. This includes 75 cases brought forward by the Vigilance Department and an additional 79 cases initiated by the Commercial Department.
Throughout the fiscal year 2023-24, the Vigilance Department registered a total of 75 cases, encompassing 43 incidents related to ticket checking, 10 concerning parcels, 12 involving ticket reservations, 3 pertaining to goods, and 7 instances of negligence in duty. Of these cases, penalties were imposed on 66 individuals in accordance with established regulations, while proceedings continue for the remaining 9 employees.
Similarly, the Commercial Department recorded a total of 79 cases during the same fiscal year. Among these cases, 42 were associated with ticket checking, 9 with parcels, 12 with ticket reservations, 3 with goods, and 13 with negligence in duty. Within this segment, disciplinary action was taken against 77 individuals, with penalties administered in accordance with prescribed rules. As of the present, proceedings are still underway for 2 employees.
This concerted effort by the Commercial Department of the Prayagraj Division underscores its unwavering commitment to upholding integrity and accountability within its operations. By swiftly addressing instances of corruption and negligence, the division reaffirms its dedication to ensuring the highest standards of service delivery and maintaining the trust and confidence of passengers.
Moving forward, the Prayagraj Division remains steadfast in its resolve to continue implementing stringent measures against malpractice and negligence. Through sustained vigilance and proactive measures, the division aims to foster a culture of transparency, efficiency, and accountability, thereby enhancing the overall quality of service delivery and furthering its mission of serving the public interest.
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