Specially for Indian Government and PSU’s, Freshworks is organising a webinar by the topic ‘Modern Governance by India using Chatbots for Connected Citizen’ on 16 September 2021 from 11 AM to 12 Noon. This webinar exchanges best practices, perspectives & ideas on how Chatbots & Virtual Helpdesks are enhancing the digital governance. Hear from Principal Secretary, Public Works Department, Rajasthan on how they are deploying digital initiatives to help Citizen and Internal employees better in the Covid times. There will also to AWS State Gov Head Ajay Kaul, who will discuss on Security and Cloud Adoption in Public Sector and Karthik Rajaram, Country Head, Freshworks who will share his thoughts on how Freshworks is supporting digital initiatives across India to Govt as well as Enterprise customers. Click here to register for the webinar.
The Covid pandemic has accentuated the importance of digital technologies in today’s connected world. Today, Government departments are utilizing every possible emerging technology to ensure a new era of contactless e-governance. Among digital initiatives Chatbots have become an invaluable tool for government agencies over the past year. They play a vital role in service delivery, whether it’s for communicating crucial information about vaccinations or enhancing engagement with the modern citizen.
Date: 16 September 2021
Discussion Topic: Modern governance by India using Chatbots for the Connected Citizen
Session Time: 11:00 AM IST
Speaker profiles:
- Shri Rajesh Yadav- Principal Secretary, Public Works Department, Govt of Rajasthan
- Shri Karthik Rajaram– Senior Director & Country Head, India Business, Freshworks
- Shri Varun Taneja- Lead Solution Engineer- India, Freshworks
- Shri Ajay Kaul – Head States and Local Govt, India Business, Amazon Internet Services Pvt
Freshworks is pleased to invite you for the Webinar ‘Modern Governance by India using Chatbots for Connected Citizen’.
Freshworks is an IT SAAS company operating in Customer Experience domain and helping more than 50,000 customers globally to support them with the CRM, Chat Bot, AI/ML dashboards and Automations with the Vision is ‘Delight Made Easy’. Founded in 2010 in Chennai, now a global CX firm, Freshworks is a leader in customer engagement solutions, and our approach is changing how customer- and employee-centric organizations should run. Freshdesk Omnichannel, our customer engagement solution, has been featured in Gartner’s Magic Quadrant every single year since 2016 and has moved from the “Niche Player” to the “Visionary” quadrant this year — the only software player in that quadrant in 2020 and 2021. Furthermore, Freshworks CRM and ITSM products (Freshworks CRM and Freshservice) are also present in Magic Quadrants of their own. With customers like PhonePay, Paytm, Swiggy, Meesho and many Government organisations, Freshworks is changing the way Customer experience is managed.
Click here to register for the webinar.
