We had introduced a facility allowing passengers to cancel train reservations and claiming refunds on the 139 service. Now one just needs to use his or her phone to ring up 139 and avail the concierge facilities for a safe and convenient travel experience,” IRCTC Chairman and Managing Director Dr A K Manocha added.
The passenger friendly concierge service, introduced by Indian Railway Catering and Tourism Corporation (IRCTC) to provide last mile connectivity to rail travellers, can now be availed through round the clock 139 Interactive Voice Response (IVR) facility. These service includes facilities like e-wheelchair, pick and drop, and porter service at major railway stations.
“We have decided to expand the portfolio of passenger facilities on the hugely popular 139 IVR which is largely used for PNR, seat and fare inquiries, booking meals. The ‘Rail Sampark’ service is a runaway success which has revolutionized the customer interface with the Railways,” said IRCTC Chairman and Managing Director Dr A K Manocha.
“Only recently we had introduced a facility allowing passengers to cancel train reservations and claiming refunds on the 139 service. Now one just needs to use his or her phone to ring up 139 and avail the concierge facilities for a safe and convenient travel experience,” he added.
Dr Manocha said, the pick and drop service would facilitate rail passengers at major stations in hiring cabs in small and medium segments. “Any bona fide train passenger with confirmed train ticket in select trains can opt for this facility on a chargeable basis. The list of these trains will be available at the time of booking. All Visa, Master, debit and credit cards can be used for booking such a service,” he pointed out.
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